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Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses. Helps you track your business Net Promoter Score, collect valuable customer feedback and improve customer loyalty.

Open Loyalty is a technology for loyalty based on which you can quickly build a custom loyalty or gamification solution. Open Loyalty is available in Cloud Cloud Edition, hosted and maintained and Open Source Enterprise Edition, full customization, full access to the source code. Learn more about Open Loyalty. Available in Open Source and Cloud.

What makes Apex Loyalty different is its personalized partner platform, gamification utilities , customer and campaign segmentation, SMS and Email marketing automation tools and built-in rewards catalog. Learn more about Apex Loyalty. Like referrals only x better. Learn more about NiceJob. ReUp is a restaurant customer loyalty and retention platform that allows restaurants to build their own branded rewards program. With a full range of customer loyalty and engagement products, ReUp is the perfect fit for any size restaurant and can be setup in minutes!

Whether you're looking for a simple digital stamp card, or a completely custom mobile loyalty app for iOS or Android, ReUp can help you build deep and meaningful relationships with your customers.

Learn more about ReUp. The aim of the system increase in income, profit and market share. Building friendly relations with buyers, possibility of direct communication, new client attraction, researches on behavior and preferences based on transparent data. Implementation of own specific loyalty program for a retail chain, online stores or Organization of Coalition, Partner Bonus Loyalty Program with the ability to connect other partners to the program network.

Learn more about ABM Loyalty. Automated Platform for managing the Loyalty Program. Build customer engagement and loyalty.

Pobuca Loyalty is a platform that develops and grows repeat customers. It enables you to identify customers in all sales and marketing channels, map their journey, engage with them by using an omni-channel strategy, reward loyalty and predict future buying behaviors.

Learn more about Pobuca Loyalty. Loopy Loyalty is the worlds only blockchain backed web application to create and manage digital stamp cards for Apple Wallet and Google Pay.

Design your cards online, send push messages to customers, capture transaction history, and view customer insights. No tech knowledge needed, no need to touch your POS, and no app development required. Learn more about Loopy Loyalty. No tech knowledge needed, no app development required. Make customer retention your intention with a loyalty program that not only rewards your loyal customers, but generates new customers. Since , our award-winning Picnic platform remains the world's most advanced system created by experienced video game designers to drive community participation, recognition, loyalty and engagement.

Picnic includes a full suite of enterprise gamification and activity modules including individual and team quests, points, badges, leaderboards, levelling, collaboration, competition, item gameplay, collection challenges, and social experience such as social login, sharing, voting, and more. Learn more about Picnic. The only gamification platform created by experienced video game designers to drive community engagement, recognition, and loyalty.

An inbuilt module of the iVend Retail management suite, iVend Loyalty is also available standalone and can integrate with any other retail application using tools provided with the solution. Learn more about iVend Loyalty. Kangaroo Rewards is a Loyalty marketing platform that fosters customer engagement leading to increased retention and revenues for businesses.

Kangaroo offers a very rich collection of powerful features at an affordable price that fits every budget, which makes it one of the most competitive solutions on the market today. Learn more about Kangaroo Rewards. Need a better way to reach your customers?

Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about Fivestars. Fivestars is a custom loyalty automation platform that brings customers back 2x more often.

Advocate Marketing Platform, helping B2B companies discover, nurture, and mobilize fans to shorten sales cycles and amplify marketing. Learn more about AdvocateHub. Learn more about Loyverse POS. Your partner for digital rewards and incentives that drive business results. Deliver e-gift cards easily and automatically. Goody is a customer loyalty and automated marketing solution that simply works! Learn more about Goody.

We help small businesses to boost their online reputations, engage their customers, and monitor the health of their business. Learn more about Womply. CityGro's marketing solutions are automated and data-driven, and they get sizzling hot results. We get customers coming back! Learn more about CityGro. A web application that allows retailers to manage the loyalty reward program. Offers purchases tracking and redemption reporting tools.

Learn more about Antavo Loyalty Software. The only automatic mobile loyalty solution on the market. Our mobile marketing solution makes it surprisingly simple to build loyalty Learn more about Flok. Running a Loyalty program has never been easier for you and your customers. Book a Demo and get a Free Trial. Learn more about Social Spiral. DataCandy is a leading provider of customer loyalty and gift card software solutions for restaurants and retailers of all sizes.

Learn more about DataCandy. Complete web based loyalty platform that allows an airline or retail community to manage their members and partners. Learn more about LoyaltyPlus. Learn more about Queue.

Learn more about River Cities. Fully managed cloud based voucher management infrastructure with API to create, distribute, redeem and track discounts codes. Learn more about Vauchar. Manages email lists, automates marketing activities, targets customer segments and provides analytical reporting. Learn more about Fishbowl. Affordable web-based platform for businesses to manage customer loyalty programs, gift cards, or employee incentives.

Learn more about LoyaltyGator. Software to boost return customer rates by creating a loyalty discount program that can be integrated with social media sites. Learn more about ReferralCandy. Launch contextual coupon, referral, discount, and loyalty campaigns faster.

Learn more about Voucherify. Sparkage is a digital loyalty platform that simplifies marketing for small businesses. Learn more about Sparkage. Learn more about WaveToGet. Net Promoter Score by FanExam is the best way to consistently measure customer satisfaction and collect actionable feedback. Learn more about eZee iFeedback. Giftbit is a rewards platform that lets you buy, deliver and control digital gift cards. Learn more about Giftbit. Leading digital loyalty and marketing solution that offers customized rewards, social media integration and email marketing campaigns.

Learn more about Belly. The Loyalty Points app gives customers points when they buy something, which they can later redeem as a form of payment on a purchase.

Learn more about Loyalty Points. Learn more about Smile. Customer rewards system with cards design, segmented reporting, integrated email and text marketing tools.

Learn more about Bluestar Loyalty. Try Collect Loyalty for free. Learn more about Collect Loyalty. Cloud based customer loyalty solution to drive traffic, improve customer engagement, and improve profits. Learn more about Fideli-T. Learn more about iGainSpark. App that enables businesses to create personalized loyalty programs for each customer, classify audience, and select specific rewards. Create a fun incentive program for your online community that includes a point system, goals, and statuses.

Learn more about Pleesher. Simple, Easy and Cost Effective! Loyalty, Rewards and Gift Card Programs. Learn more about Card City. Learn more about Engage: Mobile engagement platform designed to implement mobile loyalty marketing campaigns.

Provides statistics and communication tools. Learn more about Perka. Allows multi-unit restaurants to run mobile and card-based loyalty programs using POS integration, analytics, and social media tools. Learn more about PowerCard. Learn more about Arcovo Hotel Loyalty. Reward and deals App to help restaurants run their own loyalty programs.

Learn more about Binkt. Web-based mobile gifting software that enables stores to drive customer loyalty. Used by hundreds of brands across retail categories. Learn more about CashStar eGift Cards. Start powering more effective engagements with our integrated solutions Learn more about Clutch. Easiest way to implement post-purchase surveys on Shopify. Learn more about Enquire. The marketing and loyalty system for small businesses. Learn more about Loyal2. Web-based customer loyalty solution geared for any size company.

Learn more about LoyaltyLion. Learn more about LoyaltyTrac. Learn more about mobile-pocket. Spoonity provides an integrated white-label loyalty, mobile pay and gift platform for small to medium sized restaurants. TopBox provides a streamlined and cost-efficient B2B customer-feedback solution to help SMBs grow through strategic insights.

Learn more about TopBox. Platform built to maintain loyal customers for any business through patented AI and machine learning tech. Learn more about TrueKonnects. Simply and automatically provides rewards to your customers based on their credit card purchasing habits at your business.

Learn more about UMarket. Social loyalty platform that connects consumers and local businesses. Learn more about Xeno. Brownie Points is a simple new way for independent stores to engage, acquire, and retain more customers as a collective. Learn more about Brownie Points. A loyalty punch card in your phone, with features to track repeat customers and acquire feedback.

Learn more about CandyBar. Surprisingly simple to launch your customer loyalty program. Learn more about IM Loyalty. Sendoso's SaaS platform helps companies, source, send, and centralize direct mail, swag, gifts, notes, and anything else.

Learn more about Sendoso. Our free software provides your business with a fully featured Loyalty Program. Start rewarding profitable customer behaviour today! Learn more about QR Loyalty Cards. Drive sales through consistent, innovative engagement and return customers with this customer loyalty platform. Learn more about Quantum Drive sales and return customers with this customer loyalty platform. Learn more about Quantum Engagement has never been more important.

The tools have never been better, but never more vexing. Learn more about Augeo. A customer loyalty solutions provider with rewards, points, gifts and more for service industries such as travel, retail, etc. Learn more about Blinkbee.

Software for loyalty program automation and configuration. Customer support module available. Learn more about Boltzmann CLP. Mobile-based application designed to collect customer satisfaction data, run customer acquisition and rewards programs.

Learn more about Boomuhrang. Loyalty program management tool that helps encourage your customers to review and promote your brand through social media channels. Learn more about brandbuddee. Loyalty platform with campaigns focused entirely on each vertical within retail practices and hospitals in the healthcare industry. Learn more about BuzzyDoc Patient Rewards. Web-based software that makes available transactional emails, marketing reports, gift card and client loyalty programs creation.

Learn more about CafeRocket. Customer loyalty platform with rule-based chat bots that increase customer engagement and satisfaction. Learn more about Chirpify. Customer loyalty and analytics system with RFID technology, customer shopping tracking, and social media broadcasting capabilities.

Learn more about Craver. Learn more about CrowdTwist. Custom branded mobile and tablet loyalty apps for your business along with mobile deals,social rewards, text messaging ,and email. Learn more about CTownSaver. Online software designed to manage rules-based loyalty programs. Provides membership management and communication tools. Learn more about Customer-Brand Loyalty Software.

Keep in touch with your customers using engagement platform that offers customized rewards programs, vendor relationships, and more. Learn more about Deluxe Rewards. Helps your brand better connect with your existing customers, engage and reward them for retention.

Learn more about Digital Loyalty Program. Helps B2C businesses create customer databases, analyze purchase behavior, execute marketing campaigns and offer loyalty programs. Learn more about directdialogs.

Customer engagement platform that offers an advertising and loyalty features into a single solution. Learn more about Doubler. Mobile app designed to improve your customer experience with service scheduling, loyalty point tracking, and theft tracking features. Learn more about Driver's Advocate. Loyalty card software that provides customer database filtering, activity monitoring, and points correction tools. All-in-one software suite for small and medium business that provides a customer loyalty solution with built in customer analytics.

Learn more about eazipoints. Allows you to configure loyalty programs, manage membership, and analyze customer activity. Loyalty and Rewards Programs that will increase sales and customer satisfaction. Learn more about Fidelity Dining. Web-based customizable solution with points accumulation, point balance printing on the receipt, and rewards leveling capabilities.

Learn more about Gift Card and Loyalty Program. Learn more about GiftBox. A rewards and loyalty platform that rewards web-store's users' and social media followers' key actions, which boosts revenue.

Loyalty card software with transaction and card history tracking, report management, and merchant information control functionality. Learn more about GiftTran Manager. Build your own custom program or campaign with Gimmie features. Learn more about Gimmie. Learn more about Globalloyalty. Cloud based solution for customer loyalty and feedback. Features include analytics and marketing capabilities.

Learn more about Gourmetmiles. Provides points collection and redemption scheduling capabilities. Industry-leading personalised loyalty marketing solution Learn more about Horizon Loyalty Hub. Features include loyalty programs management, charting, and customer activity tracking.

Learn more about HotSpot. Multichannel loyalty and marketing platform that provides personalized targeting, campaign creation, scheduling and management tools. Learn more about i2c. Issue digital loyalty cards without plastic, scanners or other additional costs. All types of discounts - fixed, accumulative, points Learn more about iDiscount Digital Loyalty Cards.

Learn more about iELS. Learn more about iGain. Web-based customer loyalty program that provides member management, point computation, award redemption, and CLP performance tracking.

Learn more about iLCLP. Learn more about iLoyal. Learn more about Incentivebank. Enterprise-Class Solutions for acquiring customers, rewarding achievement, increasing customer performance and building loyalty.

Learn more about IncentiveLogic. Incentive Program Management Learn more about Incentivise. Run a loyalty program, communicate with customers, and offer them coupons and gifts all in one solution. Learn more about inCust. Card-based system that offers purchasing activity analysis, vouchers samples, customer database filtering, and communicaion tools.

Learn more about Instant Loyalty. Customer loyalty solution built on a gamification platform to increase engagement and build brand awareness. Learn more about Intensify. Learn more about ItsOnMe. Web based solution that makes it easy for brands and retailers to create digital vouchers for every digital channel.

Learn more about iVoucher. Web-based incentive system that provides corporations with Goal Aligned Performance. Unfortunately, it's one of the only smart decisions retailers are making when it comes to customer loyalty schemes. Retailers that do rewards programs right can see "incredible loyalty," says Alvarez.

In the case note Customer Loyalty Schemes in the Retail Sector , Alvarez and coauthor Aldo Sesia, a research associate at HBS, discuss how loyalty schemes evolved, what they look like today, why so many retailers aren't using them effectively, and how they can be improved to win customer business in an uncertain marketplace.

Loyalty programs are a way for the retailer to encourage the continued patronage of customers. They allow retailers to gather data on customer behavior in order to decipher trends, appropriately reward loyalty, and influence shopping behavior. Loyalty schemes take many forms; some of the most common include rewards cards, such as CVS's ExtraCare, and pay-for-membership cards for stores including Costco.

In a very basic form loyalty schemes have been around for as long as people have been exchanging goods—consider the farmer who threw in an extra ear of corn for his best customers. American Airlines introduced the next evolution of the customer loyalty program in The modern-day rewards program started in the s, explain Alvarez and Sesia, in response to a few key issues: Self-service retail, which started with customers selecting their own merchandise in the s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time.

But Alvarez thinks the loss of face-to-face interactions between merchant and shopper has left a lot of customers wandering the desert. Well-run loyalty schemes are a way to bring them back into the fold.

Such programs can also help remedy the commoditization that has occurred in the retail sector on many levels. Both the Internet and what the researchers call a "massive availability of real estate" have made location differentiation a moot point.

Retailers looking to differentiate on selection have fared no better, considering that the latest Coach bag can be found at Macy's, Nordstrom, TJ Maxx, the Coach outlet store, and, most importantly, on a panoply of Internet sites. It's just as hard to differentiate on price, for similar reasons: Loyalty schemes offer retailers a way to stand out from an ever-growing crowd. Technology is also a helpful factor in rewards programs, representing a vast improvement over an old, markedly creepier, and now mostly illegal strategy: In the digital era, retailers have myriad ways to collect, store, and slice-and-dice customer data.

The most important component by far is customer engagement. Pegasus Airlines has a loyalty program called Pegasus Plus which gives rewards for every flight. Passengers can spend reward points as a discount without waiting to cover a full flight.

The loyalty card market in the UK is one of the most significant in the world, with most major chains operating some form of reward system. Passcard has been claimed to be the first reward scheme or discount card, created around by Gary Wilson in [ citation needed ] and later known as Passkey. Of the "big four" supermarkets, Sainsburys and Tesco and Morrisons operate loyalty cards for general supermarket shopping.

Tesco's Clubcard scheme have been criticised for not offering value for money. Some retailers with banking operations also award points for every pound spent on their credit cards, and bonus points for purchasing financial services. A report in The Economist suggested that the real benefit of loyalty cards to UK outlets is the massive marketing research database potential they offer.

Vouchers are delivered at point of sale. After trials in , Tesco launched its Clubcard program, the UK's first nationwide supermarket-only loyalty card scheme, in with dunnhumby. Sainsbury's launched its Reward Card in This was replaced by the Nectar card in , which was launched in partnership with other major brands. The scheme gives a cardholder four points for every pound spent in a Boots store under normal shopping circumstances.

Most stores have kiosks which can be used in conjunction with the cards for "exclusive offers" which are printed on vouchers and can be used at the till. These vouchers enable money off specific purchases, extra points for specific purchases, or money off or extra points when spending has reached an amount specified on the voucher, or other offers such as double points on either everything of specific products. Points equal pence in store, and can be spent at any time and on anything in store, providing the card has enough points to cover the entire cost of the merchandise.

The kiosk system was replaced with the Boots App in , where customers can automatically load offers on to their Advantage Card straight from their smartphone. Safeway's ABC Card was discontinued in Marks and Spencer and the John Lewis Partnership have credit cards which give vouchers in return for spending, and do issue separate loyalty cards such as the myJohnLewis card, myWaitrose card in the John Lewis Partnership and the Sparks Card in by Marks and Spencer.

Preorders earn a customer 20 points per pound. HMV has a reward card called purehmv which allows the customer to claim a variety of rewards, including in-store discounts. Maximiles [32] is an online coalition program claiming 1. This was described as "a tiered, digital loyalty and customer engagement program that is designed to build a lifelong relationship with the customer by providing a personalized experience through which they can manage their digital and technology needs.

The Ice Organisation launched MyIce. Ice's mission is to promote greener goods and services to mitigate climate change , and works with national and local retailers to encourage more local, sustainable consumerism. The Co-operative Food , the brand adopted by many of the larger members of the UK co-operative movement does not operate a traditional loyalty card scheme.

Instead, as consumer co-operatives , they operate a profit sharing scheme whereby an annual dividend is paid to all member-owners which is proportional to the total spend with the businesses during the previous year. Such dividend schemes have existed since the Rochdale Pioneers of the s. Paper record-keeping transformed in the s into a trading stamp scheme managed by the Co-operative Wholesale Society CWS , which was gradually withdrawn as margins declined.

The loyalty card concept was used by some co-operatives to restore dividend payments at the turn of the 21st century, notably by the CWS's "Dividend" card, which was replaced by The Co-operative Membership card program. The current members' dividend scheme is provided using the national co-operative brand and allows members of The Co-operative Group and many of the larger regional co-operative societies to earn their 'share of the profits' based upon their spend at many of the outlets which use The Co-operative brand rather than just at their own co-operative society e.

The Co-operative Group or the Midcounties Co-operative. Formerly operated by British Airways , Airmiles was the most popular flight-related loyalty program in the UK, with 2.

Airmiles-based programs frequently allow members to also collect points by spending on affiliated cards, such as British Airways Premium Plus credit card.

The oldest loyalty program in Canada is Canadian Tire money , in which the Canadian Tire company gives out coupons which look like currency. More Rewards founded in operates mostly in the Western Canadian provinces with close relations to its grocery partnerships with the Overwaitea Food Group and its small coalition of other retailers.

Aeroplan began in as Air Canada 's frequent flier program, but since has been owned by Aimia Inc. The plum rewards program is Canada's largest loyalty program [ citation needed ] for reading enthusiasts, offering everyday discounts and special coupons at Chapters , Indigo Books and Music , Coles , SmithBooks, and chapters.

PetPerks is PetSmart 's reward program where members get a pre-determined discount on any item in the store that displays a PetPerks tag under the regular price tag.

Vicinity is loyalty platform for small business retailers that was launched in May by Rogers Communications Inc. Almost every gas station chain in Canada offers some sort of loyalty program itself or in partnership. In the US, several major supermarket and fish market chains, and the three major pharmacy chains, [40] require the cards in order for customers to receive the advertised loyalty price.

Many retailers allow accumulation of fuel discounts. Some have tie-ins with airline frequent-flyer programs , and some agree to donate a percentage of sales to a designated charity.

Most notably, Walmart does not have a loyalty card plan though anyone who purchases a gift card can generally get a 3 cent discount per gallon of gas at the fuel stations located on Walmart premises only in the 23 states with those Walmart fuel stations.

The practice is common among book and music retailers, from large chains to independent retailers. In some instances, the customer purchases the card and receives a percentage discount on all purchases for a period of time often one year , while in other instances, a customer receives a one-time percentage discount upon reaching a specified purchase level. Best Buy and Sears offer loyalty programs that offer points redeemable for dollar-amount discounts after accumulating a set number of points along with other discounts from time to time.

Independent hardware stores such as Ace Hardware and True Value added customer loyalty programs in order to compete more effectively against larger chains as well as gather customer data. Customers with an association with a particular brand feel benefits for being part of the program. Ace's program also offers customers a way at the time of purchase to get items at a price which would normally require completing a mail-in rebate. In addition, office supply retailers Staples and Office Depot started issuing club cards in Other travel related reward programs include SeaMiles, with points that can be redeemed for cruises.

Between and before their purchase of Safeway , Albertsons , Shaw's , Acme Markets , and Jewel-Osco all owned by Albertsons LLC eliminated their loyalty cards in favor of discounts for all shoppers. Few states regulate club cards. Foursquare , Cardmobili, and Shopkick focus on using smartphones such as the Android and iPhone.

Many loyalty programs operate in Australia , ranging from retail chains, individual stores, hotels, car hire businesses, credit card schemes, besides others. The largest loyalty program is flybuys , established in and owned by Coles. Pulse has more than a million members. All major Australian banks offer credit cards with reward programs. Alternatively, some banks and credit card companies have their own programs, with points being either redeemable or transferable to various airline rewards programs.

The largest loyalty program in New Zealand is Fly Buys. There has been a move away from traditional magnetic card, stamp, or punchcard based schemes to online and mobile online loyalty programs. While these schemes vary, the common element is a push toward eradication of a traditional card, in favour of an electronic equivalent.

The choice of medium is often a QR code. Some prominent examples are Austrian based mobile-pocket est , [56] the US-based Punchd discontinued from June [57] , which became part of Google in With the introduction of host card emulation HCE and near field communication NFC technology for mobile applications, traditional contactless smart cards for prepaid and loyalty programs are emulated in a smartphone.

Google Wallet adopted these technologies for mobile off-line payment application. The major advantage of off-line over the on-line system is that the user's smartphone does not have to be online, and the transaction is fast.

In addition, multiple emulated cards can be stored in a smartphone to support multi-merchant loyalty programs.

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Customer loyalty programs are becoming increasingly popular and are especially important to retail business success. In fact, Nielsen found that 84% of consumers are more likely to choose retailers that offer such a program, and 59% report that they’re available where they already shop.

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New retail imperatives: Loyalty, customer experience, the single customer view Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one .

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Apr 20,  · Customer loyalty isn't what it used to be. In fact, research company Access Development reported that 79% of customers would take their business to a competitor within a week of experiencing poor customer service, while the estimated cost of customers switching their choice of businesses due to poor service is $ trillion. Mar 25,  · Since next month (April) is International Customer Loyalty Month, it’s a great time to discuss the topic of loyalty programs. Most people think of loyalty programs as an airline that gives miles to frequent fliers, a hotel that gives points toward a stay or a restaurant that offers a punch card incentive.

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Customer retention is the primary goal of a retail customer loyalty program. The Cost Per Acquisition (CPA) for a new customer is often much higher than the costs of the discounts and freebies awarded to them through a customer loyalty program system. "When a customer signs up for a loyalty program, a business is given full access to information like name, contact information, shopping preferences, purchase and visit history, and more," said Josh McCarter, CEO of .