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Help with your existing Xbox or Kinect service order

How to check the status of your repair

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To print a receipt upon the completion of your service order, go to Device Support. After signing in with your Microsoft account, select Orders from the top menu bar. You can select any completed order and then select Print Receipt for a copy of the receipt. Completed orders will offer the option to print a receipt.

If you're having problems with your service request, see the information below before contacting Xbox Support. The service center inspects your product upon arrival. Do not return the product to the service center without first reporting the issue. Note Microsoft is not responsible for the loss of any additional products or accessories such as a power supply, controller, or game disc that you included with the product when you sent it in for service.

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Help with your existing Xbox or Kinect service order. Go to Device Support and sign in. Select the device associated with your service request. Select Repair Order at the bottom of the page. To cancel the order, select Cancel Order. Allow 24 hours for the cancellation to be processed.

Click your name in the upper-right corner of the page, and then select Profile to access and modify the information. A service order and the associated shipping label if applicable are valid for 30 days from the day you submit the request.

If you are a mobile dealer creating an account for the first time, click here. Enter your email address and validation code to reset your password. Check your email to validate your new password and access your account. Password is case-sensitive and Must be at least 8 characters and use a combination of letters and numbers.

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Skip to content Skip to accessibility help. Go back one level. Get the Galaxy you love. Now yours with Samsung financing. Log in to your Samsung Account. Log in with Google. Log in with your Samsung Account Email Address. Did you forget your password? Your verification link has been sent Check your email to validate your new password and access your account.

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Find information on an existing service order you placed to repair your Xbox or Kinect. Help with your existing Xbox or Kinect service order. How to check the status of your repair. My device was returned with no service performed.

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Sistema de consulta da situação da ordem de serviço: Sistema desenvolvido por: Para consultar a sua ordem de serviço, preencha os campos: Número da ordem de serviço e o número de seu CPF.

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Service Job is the type of generic task to be performed - like Install, Repair, Clean, Inspect, etc. Multiple jobs can be created in a single order - as the new tasks are identified while working on an item. Sign in to check your warranty status, get pricing info, and submit a service request for your Surface, Xbox, or other Microsoft device or accessory.